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Frequently Asked Questions

What is the SA Health Hotline?

The SA Health Hotline is an independent and confidential service available to receive information relating to improper conductor unethical behaviour and supports SA Health’s values, its Codes of Conduct, and the Code of Ethics for the South Australian Public Sector.

What can be reported?

Any breaches of the Code of Ethics, related policies, and issues that may adversely affect SA Health. This may include misconduct, unsafe behaviour and harassment or bullying.

Can I make a Public Interest Disclosure (PID) report, and obtain protection under the new PID act, using this hotline?

No. The PID Act requires a disclosure to be made directly to an employee of SA Health.
It is a mandatory reporting obligation for all Public Officers to make a report to the Office for Public Integrity where they have a reasonable suspicion about conduct which could be corrupt, or in the case of misconduct or maladministration, is considered serious or systemic.

For more information on the PID Act please refer to this webpage .

Why is SA Health introducing the service?

SA Health believes that all employees should be able to assist in ensuring SA Health maintains its status as an ethical organisation and is adopting best practice to achieve this.

How do I make a report?

Stopline is an independent, confidential and impartial conduit for information that enables the reporting of improper conduct. Stopline has people experienced in handling sensitive information from stakeholders.  You can make a report through this website or by any of the other methods listed on the home page.

Who is Stopline?

Stopline is an Australian company which specialises in providing integrity services. It has been operating for over a decade and assists listed and private companies; local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

Do I have to give my name?

No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to a nominated officer of SA Health. If you choose to remain anonymous, Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date. Stopline can assist at the time of your contact.

If I make a complaint regarding suspected misconduct, how will I be protected?

SA Health is committed to the protection of its employees who have made a report. Maintaining confidentiality is a critical aspect of this protection. All reports will be treated with a high level of confidentiality. SA Health has appointed Stopline to enhance confidentiality, and anonymity where requested, within SA Health. Please note however that if you decide to remain totally anonymous, your employer may not be able to take any action in relation to the matter you are reporting, depending on the circumstances you disclose. It should also be noted that even if you elect to remain anonymous, the circumstances that you wish to report may tend to identify you.

How does Stopline work?

Stopline enables employees to report in good faith, incidents and concerns over the behaviour of other employees, such as bullying, suspected misconduct, unethical and/or disrespectful behaviours, and any other matters of concern they wish to bring to the employer’s attention. This can occur via telephone, email, internet, facsimile or mail, to Stopline, an independent organisation with trained staff, who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to a nominated officer of SA Health. The program then places procedural requirements on dealing with and finalising the outcome of the disclosure.

Who and what is the nominated officer?

A person within SA Health is responsible for ensuring that all complaints are handled appropriately. Nominated officers are available in each of the Local Health Networks and the South Australian Ambulance Service (SAAS). The nominated officers are responsible for SA Health’s role in managing disclosures and being the contact point for Stopline. A list of nominated officers can be found here.

When should I contact Stopline?

You can contact the Stopline when you have knowledge of any unsafe behavior, harassment or bullying or unethical conduct by an employee and/or contractor.

At what time can I contact Stopline?

You can telephone the Stopline on 1300 30 45 50 (in Australia) or +61 3 9811 3275 (overseas – reverse charges) during business hours (0800 – 1800 Mon – Fri AEST) to speak with a trained Stopline interviewer. Any messages left will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.

As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?

The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. A nominated officer of SA Health may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.

Will I be kept informed about the result of making a report?
Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, timeframes that apply and the result of any investigation and action taken. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods above to receive feedback.
If I make a report will I be liable anyway?

Where a person who makes a disclosure is implicated in some way, SA Health will use reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in misconduct.

Where else can I obtain information about the hotline and related services?
Full details are available on SA Health’s intranet site.